Terms & Conditions

1. Shipping & Handling

Mainland UK £5.95 + VAT, Northern Ireland, Isle of Man, Isle of Scilly or or the Scottish Highlands and Islands – next day delivery isn’t guaranteed to certain remote areas. Where applicable, deliveries will be completed as quickly as possible.

  • UK – £5.95
  • Ireland, Isle of Man, Isle of Scilly, Scottish Isles, Channel Islands – £10.00
  • Europe 1 (Belgium, Germany, Luxembourg, The Netherlands) – £10.25
  • Europe 2 (Czech Republic, France, Hungary, Italy, Monaco, Slovak Republic, Slovenia, Spain) – £13.00
  • Europe 3 (Croatia, Denmark, Finland, Italy – San Marino, Liechtenstein, Poland, Portugal, Sweden, Switzerland) – £19.65
  • Rest of Europe – £33.00
  • Rest of world – £33.00

2. Delivery Schedule

Place your order before 12 noon Monday to Friday and we will dispatch your goods for next working day (for UK) or 48 hours (if outside the UK), signed for delivery. If your items are to be personalised please allow 2 weeks for delivery.

3. Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

4. Tax Charges

For orders made from the UK 20% VAT is added. All other orders are VAT free.

5. Guarantee

If you are unhappy with any unbranded purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item (see our returns policy). We can only accept the return of opened or personalised items if they are faulty.

6. Reaching Us

If you need to reach us, please use the form on the contact page or email us at [email protected] Alternatively, you can call us on +44 (0) 1283 585656 or write to us at Feel For Hair Ltd., Tomlinson Business Park, Foston, Derbyshire, United Kingdom, DE65 5BU.

7. Privacy Policy

Feel For Hair Ltd. do not disclose buyers’ information to third parties other than anonymous metrics and analytics purposes, or when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Please read our full Privacy Notice for more details.

8. Cookie Policy

This site uses cookies – small data files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. They are also used after you have logged on as part of that process.

For more detailed information about how we use cookies to store information then please read our Privacy Notice.

9. Remittance Terms

We only currently accept online payments. Please contact us if you would like to place an order and pay by alternative methods.

10. Returns Policy

Please note that you will be responsible for the costs of returning the items to us unless we delivered t he item to you in error, or if the item is damaged or defective.